Contact our customer service or send an e-mail to asiakaspalvelu(at)solueriste.fi if you will make an order other country than in Finland.
Terms of delivery and payment inside the FinlandTerms of Payment:
We accept Checkout Finland Oy, payment methods, Visa, Visa Electron, MasterCard.
Terms of delivery (the supply package / size be taken into account when selecting the delivery method). Quantity, size or weight exceeds the maximum delivery volume of the delivery option leaves the choice of:
Postal service mail (Itella Economy):
The products will be sent 1-5 working days to the customer. Shipment arrival to pick it up from your arrival on your mobile phone by text message on the same day on which the product / products must be picked up immediately.
Packet delivery to your home or business (Itella Express Business Day):
The recipient will be contacted 1-2 working days after dispatch, and agreed delivery date. The service includes one delivery attempt. If the customer be reached, a notification of arrival and the product / products can be picked up mail
Travel Service delivery:
Near the package can be sent to pick it up from nearly 1 100 Parcel Point across the country. Pakettipisteinä work trip outages addition. Siwa and Valintalot, serving seven days a week from morning until late at night.
Bus Package can be sent to the recipient pick it up from all the Travel Service offices.
Contact our customer service contact page or by sending an e-mail to asiakaspalvelu(at)solueriste.fi if you want to deliver the products, either directly or through partners.
Delivery to your home or office in the subscriber's Rauma area:
We supply more than € 100 subscription for your home or your office in the Rauma region (within 10 km from the center) for free. Less than 100 € delivery of the order price is 10 €, paid by a customer upon delivery of your order. Time of delivery must be agreed with the seller. From merchant's store pick-up is not possible at the moment.
Orders will be shipped to the freight driver during one day if possible and the inner-city area of delivery in 1-5 days (before 17.00 Orders). We try to remove temporarily run out of products online store, but if any of you ordered product is out of stock, we will notify the immediately. Will send you the entire order immediately after receiving the missing product. Orders will be shipped complete. If a product has a longer-term end and we are not able to get it within a reasonable period of time increases, then the order can be delivered in parts.
Defective product return:
All returns must be agreed in advance with the merchant. Complaints time pick-up of the product is 7 days. You can reach us best by our customer service contact page or by sending an e-mail to asiakaspalvelu(at)solueriste.fi. Defective product will be replaced only with the same new title. Dealer will not replace the recovery of the costs incurred, unless the return is first agreed with the merchant. Merchant will not accept returns sent COD.
The delivery of damaged items:
Unfortunately, the transport company spite of careful packing is not always possible to carry packages arrive intact. This is why it is good for the shipment is collected to check the package condition, and any damage to the package.
If an item is damaged in transit, do NOW claim to the shipping company. Please contact the dealer, so we agreed on a new product delivery. All orders applies to the Consumer Protection Act, within fourteen (14) day return policy unopened packaging. Packaging must be unopened and still salable others.
All-orders reach us by contacting our customer service contact page or by sending an e-mail to asiakaspalvelu(at)solueriste.fi